Policies and Warranties

Store Policy

No returns or refunds on custom order in products or cut orders.
Orders to be picked up must be done between 9:30 – 4:30 Monday to Friday, with 24 hours notice given.
All cash and carry orders to be paid in full at time of ordering.
A minimum deposit of 45% is required for all installations at time of ordering.
Balance due to installer upon job completion.
Financing is on approved credit only.
All installations require a 48 hour notice for rescheduling or a minimum of an $85.00 charge will apply.
All products are guaranteed by the manufactures warranty as specified.

Our exclusive Five Star Selection System will guide you in choosing the right floor for your needs. A rating of one to five stars indicates the level of performance and durability to ensure your satisfaction. Look for star ratings on all product labels.

The qualifications for each rating vary according to characteristics particular to each type of flooring.


Five Star ratings are only awarded to the best products in their category. These carpets and floors are all performance tested to give you quality that surpasses the toughest industry standards.


The Four Star collection offers a high level of performance. These carpets and floors give you the high standard of luxury and performance you desire. The Four Star combination includes extended performance warranties.

Very Good

Our Three Star group offers the broadest selection of performance-tested carpets and floors, meeting high standards for durability critical to busy families. These products feature a wide selection of nationally known brands.


The Two Star group contains an impressive array of quality carpets and floors in a wide range of colors for any room. The collection offers a good value where performance is desired but where budget restraints are also important.


One Star carpets and floors are the most economical solution where price is key. This basic product combination offers the minimum level of performance at very affordable prices.


Star Rating Texture Retention Stain Resistance Wear Warranty Cushion Installation Confidence PlusTM Warranty Ulimate Confidence Guarantee
15 Years 15 Years 25 Years Life Of House Life Of Carpet Yes Yes
7.5 Years 7.5 Years 20 Years Life Of House Life Of Carpet n/a Yes
5 Years 5 Years 15 Years Life Of Carpet Life Of Carpet n/a Yes
n/a 5 Years 10 Years Life Of Carpet
Labour Excluded
Life Of Carpet n/a Yes
n/a n/a 5 Years n/a Life Of Carpet n/a Yes